Operational Excellence

We help financial institutions strengthen their front and back office operations, improving the operational efficiency in order to provide faster and better services to their customers.

The way we do it is by assessing the institution's operations, the cost efficiency and the service delivery to its customers. We design the front and back office operations, ensuring adequate controls and recommend automation.

We help banks and MFIs to think out of the box and make a difference in the market based on their operational excellence.

Our expertise:

  • Operational efficiency assessment, operating organisational structure benchmarks
  • Front office process engineering: fast account opening, branch transactions, KYC processes etc.
  • Back office operations, including branch cash management, cheques and transfers
  • Development and/or improving your operations policies and procedures
  • Templates and know how packaged with our services
  • Alternative delivery channels processes, back office controls
  • Branch Management and Control Sheets and templates
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